General Questions
Shipping and Return
Certainly, provided the item has a pre-paid shipping label.
Typically, the return item will be shipped out the day following your drop-off. However, an exception applies to DHL packages, as DHL does not make daily visits to our office.
Arrival Notification for Parcels
You will receive an email notification once our staff processes your parcels, using the information you provided during your sign-up with us.
Certainly. To authorize someone else for the pick-up, furnish them with your customer number/Parcel ID number and/or tracking number. Additionally, provide a copy of the receipt for customs clearance confirmation.
No, Metro Mailbox INC of Detroit does not require you to show receipts. However, it is advisable to have the receipts on hand for customs officers at the border if needed.
Good Day Mr. Daniel,
Please find in the attachment our proposal for Worldpetsperu.com.
No, immediate pick-up is not available. Parcels become accessible for pick-up once our staff completes the processing, which typically takes 1-2 hours after the parcels are delivered to our location. However, you can collect your item on the same day if:
1. You receive an arrival notification from us (email from Parcelarrived@metromailbox.us ), OR
2. Your parcel status shows as “processed” on your customer portal (visit “View Current Parcels”).
Yes, but please give our staff time to search for your package
Yes, but please give our staff time to search for your package
Unfortunately, no. For liability reasons, we are unable to permit customers to aid in parcel processing or search for parcels independently.
Unfortunately, we do not accept pallets.
Kindly contact our office at 1 (313) 403-4444 or reach out via email at Info@metromailbox.us When contacting us, ensure to provide your tracking number(s), as this is essential for our staff to investigate the whereabouts of your items.
Certainly. We provide box cutters for your convenience. If you choose to leave any packaging material behind and opt to pay a cleanup fee, it is $1.00. However, if you decide not to pay for cleanup and leave the trash behind, a $2.00 cleanup fee will be added to your next pickup.
Certainly. We aim to ensure your satisfaction with our service, allowing you to inspect and try on any parcels you collect at our location. Please note that this is not permitted within the last 45 minutes before our specified closing time.
The Cost
1. Standard Packages (Per Parcel)
Our pricing structure is based on a “pay-as-you-go” model:
| Package Weight | Price |
| Under 60 lbs. | $5.00 |
| Over 61 – 160 lbs. | $11.00 |
| Over 161 – 300 lbs. | $16.00 |
2. Tires
(Prices apply per tire even if bundled)
| Tire Size | Price |
| 0″ to 30″ | $5.00 per tire |
| 31″ to 40″ | $10.00 per tire |
3. Over-sized Packages
| Dimensions (Inches) | Price |
| 25x25x25 up to 40x40x40 | $25.00 |
| 41x41x41 up to 55x55x55 | $30.00 |
⚠️ Important Notice for Oversized Items (+150 lbs.)
For any oversized items (150+ pounds, such as beds, couches, mattresses, etc.), prior approval from Metro Mailbox INC of Detroit staff is required before shipping.
- Phone for approval: 1(313)403-4444
- Email for approval: info@detroitmailbox.us
Note: Oversized items shipped without prior approval may be refused at the time of delivery.
If you opt for prepayment, you can utilize our secure PayPal link on our homepage. Alternatively, you have the option to pay in person at the time of pickup with cash (US only) or credit/debit. Pay Pall Account
To review the number of parcels, please log into your customer portal and navigate to “view current parcels.” calculate your total cost. For oversized parcels, refer to the oversized section and repeat the equation with the corresponding fee. If your parcels incur storage fees, refer to the storage fee section for pricing details.
Yes, our charges are per parcel, not per order. It’s important to note that when ordering online, some companies may split your order into multiple shipments.
Parcels will be held for one (1) year beyond the delivery date. In compliance with U.S. law, any parcels remaining beyond a year must be returned to the shipper. Please be aware that storage fees will apply to any parcels left at our office after 30 days from the delivery date.
Storage fees commence one week after the initial thirty (30) days from the delivery date at our office. For each subsequent week up to twelve (26) weeks, parcels accrue a fee of $5.00 per week. From the twenty seven week (27th) to the fifty two weeks (52nd) week, the fee increases to $10.00 per week. . Please note that these figures exclude the regular pickup fee, which can be found in the prices section for more details.
Yes, you are responsible. The customer portal is specifically designed to assist you in monitoring your parcels and their delivery dates, even if you haven’t received an email or phone notification. By checking the “View Current Parcels” tab in the portal, you can identify the delivery date of any of your parcels and make arrangements for their retrieval accordingly.
All received shipments come with FULL INSURANCE coverage. The insurance operates as follows: Your shipment is insured by the carrier (UPS, FedEx, USPS, etc.). If visible damage is observed when your parcel(s) arrives, Metro Mailbox INC of Detroit staff will promptly notify you. This notification will be conveyed either by phone or email, and if available, a note will be added to your arrival notification to inform you of any damages. In the event that your parcel is damaged after reaching our location, our insurance policy will cover your purchase(s). It is essential to report any complaints regarding damaged or missing items at the time of your pickup. Metro Mailbox INC of Detroit cannot be held responsible for damages or missing items identified after the parcel(s) has left our premises. We strongly advise all customers to thoroughly inspect all parcels while at our office.